In a globalizing world, the changing customer structure has prompted businesses to reorganize and reassess their strategies for customers. In this context, the customer relationship management approach, which is one of the key strategies to be implemented for the customer, which places it at the focus of the client’s business and goes beyond customer satisfaction and aims to provide customer value, is the basic approach adopted by Siteplus.
Siteplus believes that customer satisfaction is one of the main issues of the ISO 9001 Quality Management System standard, that we are the basic policy of our company, that the necessary activities for recording and resolving standard customer complaints should be initiated immediately and that they are satisfied with the services offered in the customer’s view. We are developing new methods for the identification and implementation of these methods as our main target.
Siteplus has adopted three basic and beneficial factors that will be useful for short or long term relationships in the service provided to its customers. These; trust, socialization and special interest, and they are leading the way in this direction. Among the basic factors of trust formation; is working hard to capture perfection with operational wings, knowing what to expect of customers, reducing risk appetite, ensuring trust in service providers, eliminating concerns. With customer interviews, it is aimed to accurately analyze the expectations of what the customer will encounter in a particular service offering, and to meet their expectations by eliminating their worries.
Meeting customer expectations has a vital importance for Siteplus. Expectations are influenced by customers’ past purchasing experiences, ideas from their peers and relatives, and promotions and advertisements by businesses. It is absolutely necessary to measure customer expectations to meet or anticipate customer expectations. Customers who meet the expectations will be satisfied with the purchase of the products and services offered and become loyal customers over time.
In measuring and meeting customer expectations, the Siteplus Training and Insoection Unit provides periodic audits and interviews to measure customer expectations and aims to keep customer satisfaction at the top level by working on expectations.
The client is working with the awareness of the importance of delivering and recommending innovations beyond promises that have already been made about the sensitivity, development and enrichment of fulfillment of promises and promises made while maintaining relationships.
The demands and expectations of customers can be summarized in general as follows:
The Siteplus customer wants to be valued as a result of increasing knowledge and awareness, as well as becoming more selective.
The Siteplus customer expects the goods and services offered to him to be of low quality but of good quality.
The Siteplus customer wants the goods and services to be responsive to their needs.
The Siteplus customer wants to establish and execute a relationship based on honest, close, warm and trustworthy.
In order to meet all these demands, to provide and increase customer satisfaction and loyalty, we aim to establish long lasting and strong relations with our customers by making maximum effort in the scope of our quality policies and we direct our work in this direction.
Siteplus Training and Auditing Specialist